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Servicenow - ITSM Course In Hyderabad
Learn how to efficiently manage IT services, automate workflows, and optimize IT operations using the ServiceNow platform, gaining hands-on experience with its core modules and tools.
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Servicenow - ITSM Course In Hyderabad
Our ServiceNow ITSM (IT Service Management) course provides in-depth training on using the ServiceNow platform to streamline and automate IT service management processes. You will learn to manage incidents, problems, changes, requests, and more using ServiceNow’s powerful modules. The course covers key areas such as ITIL best practices, service catalog management, automation, and reporting, ensuring you gain practical knowledge to optimize IT operations and improve service delivery. With hands-on experience and real-world scenarios, this course equips IT professionals with the skills to enhance productivity, reduce costs, and improve the overall service experience within organizations.
Key Highlights
Live Sessions
Dedicated Success Coach
Placement Success Manager
Placement Drives
Servicenow - ITSM Course In Hyderabad
> Introduction
- Platform
- Portal
- Basic configurations Lab
> User Administration
- Creating Users
- Creating groups
- Creating Roles and best practices
- Elevated roles
- Lab
> Tables & Relationships Tables creation
- Forms
- Sections
- Lists
- Filters
- Views
- Personalization
- Dot walking
- Dependency
- Dictionary
- Override
- Related list
- Lab
> Designing and creating an application
- Designing an Application
- Scoped Applications Lab
> Import sets
- Import sets
- Transform Maps
- Coalesce
- Data sources
- Lab
> Events & Notifications
- Properties
- Outbound Notifications
- Inbound Notifications
- Email Template
- Lab
> Service Level Management
- SLA .OLA
- UC . Lab
> Knowledge Management
- KB Bases
- KB Articles
- Lab
> Access Controls(ACL)
- Access Controls list
- Types of ACL’s
- Operations of ACL’S
- Conditions of ACI’s
> Assignment rules
- Assignment rules
- Assignment Lookup rules Lab
> Reporting in ServiceNow
- Create and administer reports Schedule and publish reports
- Creating Dashboards
- Database views
- Lab
1.Service catalog
- management
– Creating catalogs
– Creating Categories
– Creating Items Record produces
– Order guides Lab
2. Flow
– Creating workflow Creating Flow designer
– Lab
3. Core Development Concepts.
– Ui Policies
– Data Policies Background scripts
– UI Actions
– Client Scripts
– Business rules
– Script Includes
– Email Scripts Scheduled Jobs
– Reference Qualifiers • Transform Scripts
– Lab
4. Client-side API’s
– Glide form
– Glide List
– Lab
5. Server-side API’s
– Glide Record
– Glide System . GlideDataTime
– GlideAggregate .Lab
6.ITSM
– Incident Management . Problem Management
– Change Management
– Request Management Knowledge Management. Configuration Management
– Lab
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Frequently Asked Questions
1. Where is the training institute located?
Our institute is located Hyderabad Telangana India – 500081
2. Do you offer online classes?
Yes, we offer both online and in-person classes to accommodate different learning preferences.
3. How do I enroll in a course?
You can enroll by visiting our website and filling out the registration form, or you can visit our institute in person for assistance.
4. What are the eligibility criteria for your courses?
Eligibility varies by course. Some courses may require prior knowledge or specific qualifications, while others are open to beginners. Contact us for details on your chosen course.
5. What are the course fees?
Course fees vary depending on the program. Please visit our website or contact us for detailed information.
6. Do you offer payment plans?
Yes, we offer flexible payment plans for certain courses. Contact us for more information.
7. Do you assist with job placements?
Yes, we have partnerships with various companies and provide job placement assistance to our students.
8. Can I retake the course if needed?
We allow retakes in certain circumstances. Please contact our administration for further information.